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With travel restrictions being eased and the Resort once again operational, the following information is relevant to anyone staying at the Resort in the future. Please note: that this information is constantly changing with government direction and advice. We thank you for your patience and look forward to welcoming you.

Health and Safety

The health and safety of our guests and team is paramount. We are implementing the following measures to ensure the health and safety of everyone who visits the Resort. From when you check-in at the Resort, through the dining outlets, day spa and activities, you will see measures in place including increased cleaning regimes, hand sanitiser in all public spaces, social distancing along with contactless checkin and checkout.

Housekeeping & Maintenance during your stay

If you require housekeeping and maintenance during your stay, please note that they will require you to vacate the premises whilst they are in the room. This is for everyone’s safety so please assist with their request.

Contactless Checkin and Checkout

We have implemented a contactless checkin and checkout process for this winter. Reception staff will contact you closer to your stay to advise of the process to ensure you have a smooth arrival and departure.

Current adjustments to Resort facilities:

Please be aware at the current time that adjustments have been made to Resort operations and facilities.

As of the 29th June 2020, the below applies:

Resort Facility Open / Closed
Reception Open – Contactless Checkin & Checkout.
Alpine Larder Open for Takeaway only. No dine-in option, offering a limited menu. There will be a supply of artisan grocery products and takeaway beverages for sale at the Alpine Larder.
Indoor pool, gym & sauna Closed. Currently being renovated.
Cuisine Restaurant Open 7 days a week for dinner. Takeaway will also be available at Cuisine from 5.45pm.

For dinner Cuisine will offer 2 seatings – 5.45pm & 8.00pm – to make a booking click here.

Breakfast will be a seated offering in Cuisine. There will NOT be a buffet breakfast. Chef’s selection of hot and cold food will be delivered to individual tables.

Bookings for breakfast will be essential with 3 seating times. Click here to book your breakfast seating time.

Day Spa Open.
Bike Tracks and Trails Weather dependent. There are limited tracks open at the Resort, ask Reception for current information.
Segways Currently running – 4 days a week (Wednesdays, Fridays, Saturdays & Sundays) – weather dependent.
Harro’s Ski Hire Open.
Shuttle bus to Skitube Not operating for Winter.
Crackers General Store Open.

Important Information

Ski Resorts

There are considerable changes to the skifields this year. Please refer to their websites listed below to receive up-to-date information from them directly. Also note that there will be limited tickets sold per day for ski lift tickets.

Please also be aware that there will be tobogganing in the Kosciuszko National Park this Winter.


Tobogganing, sledding and snow-tubing will not be permitted within Kosciuszko National Park in 2020. The COVID-safe plan prepared by Perisher Resort does not allow for tobogganing, sledding and snow-tubing, and Selwyn Snow Resort which has the only other dedicated tobogganing location is closed due to bushfire damage. There are no accessible areas in Kosciuszko National Park that will allow these activities to be safely undertaken or in accordance with the current COVID-19 physical distancing requirements.

Snow Play

With regards to snow play, the following applies:

NPWS is supporting the resort areas to manage visitor numbers for the winter 2020 season due to COVID-19 restrictions. NPWS and the resorts are asking visitors not to visit the ski resorts in 2020 specifically for snow play activities. This is because there are no areas allocated for snow play or tobogganing in 2020 due to the COVID Safe Operating Plan prepared by the resorts and supported by NPWS and the emergency services. Visitors can undertake snow play activities (excluding tobogganing), if they undertake these activities in a safe and suitable location. Examples of snow play activities include sightseeing, building a snowman, throwing snowballs, going for a short walk or other similar activities. NPWS is concerned about safety management of snow play user groups, as unsafe areas along road corridors may become crowded. Visitors should ensure their activities are undertaken in a safe location.

For more detailed information on the above please visit – 

Kosciuszko National Park

There are changes in the access to Kosciuskzo National Park this winter. Please visit this link to see what the changes are – 


We suggest all visitors to the Snowy Mountains download the COVIDSafe App, to help you and all of our communities. Assisting health officials to quickly understand and tackle the spread of Coronavirus (COVID-19).