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The following information is relevant to anyone staying at the Resort during this time. Please note: that this information is constantly changing with government direction and advice. We thank you for your patience and look forward to welcoming you.

Health and Safety

The health and safety of our guests and team is paramount. We are implementing the following measures to ensure the health and safety of everyone who visits the Resort. From when you check-in at the Resort, through the dining outlets, day spa and activities, you will see measures in place including increased cleaning regimes, hand sanitiser in all public spaces, social distancing along with contactless check in and check out.

Housekeeping & Maintenance during your stay

If you require housekeeping and maintenance during your stay, please note that they will require you to vacate the premises whilst they are in the room. This is for everyone’s safety so please assist with their request.

Contactless Check-in and Checkout

We have implemented a contactless check-in and checkout process. Reception staff will contact you closer to your stay to advise of the process to ensure you have a smooth arrival and departure.

Current adjustments to Resort facilities:

Please be aware at the current time that adjustments have been made to Resort operations and facilities.

As of the 22nd April 2021, the below applies:

Resort Facility Open / Closed
Reception Open – Contactless Check-in & Check-out.

An after-hours emergency phone is located at the front of the Reception building.

Alpine Larder Open for dine-in and takeaway.

Normal operating hours: 

Open 10.00am – 8.30pm.

Indoor pool, gym & sauna Open.

The indoor pool & gym complex operates between 7.00am – 8.00pm.

This facility is unmanned. Please abide by Covid measures in place.

Cuisine Restaurant Open Thursdays, Fridays & Saturdays for dinner.

Takeaway will also be available at Cuisine from 5.45pm on their opening days.

For dinner, Cuisine will be taking bookings from 5.30pm with 2 hour seatings available.

To make a booking and view opening days click here.

Breakfast will be a seated offering in Cuisine. There will NOT be a buffet breakfast. Chef’s selection of hot and cold food will be delivered to individual tables.

Bookings for breakfast will be essential with 2 seating times available.

Day Spa Open 6 days a week – Tuesday – Sunday.  
Bike Tracks and Trails Limited trails open. Weather dependent. Please contact Activate for current information.
Segways Check schedule with Reception – 6451 3000.
Shuttle bus for Thredbo Valley Track Operating daily* at 9.30am. until 30th April 2021. After this time shuttles will operated at 9.30am until TVT is closed for the season. Please call Reception to confirm schedule and to make a booking.

Please visit NPWS alerts page for updates – click here

Crackers General Store Open.


We suggest all visitors to the Snowy Mountains download the COVIDSafe App, to help you and all of our communities. Assisting health officials to quickly understand and tackle the spread of Coronavirus (COVID-19).