Please be advised that we are experiencing a high volume of calls at present. We appreciate your patience as our staff take time to answer each callers questions. Thank you

Please be advised that the following information is constantly changing with Government direction and advice.

The health and safety of our guests and team is paramount. We have implemented a range of procedures to ensure the health and safety of our staff and everyone who visits the Resort. You will see measures in place including increased cleaning regimes, hand sanitiser in all public spaces and social distancing.

As COVID-19 cases increase in our community, our resort team members may be required to be tested and isolate at short notice until they receive negative test results. Unfortunately, during this busy time, we may have to limit various products or services as a result of reduced staffing.

Please view the current changes to restrictions from the NSW Government including use of face masks, checkins and vaccination requirements – CLICK HERE 

NSW Health urges people to continue to present for testing with even the mildest of cold-like symptoms.

RESERVATIONS AND BOOKING AMENDMENTS

If your enquiry is for Reservations, please understand they are currently inundated with changes to existing bookings and new bookings. They will respond to your enquiry as soon as they can, however please note there are considerable delays and priority is taken based on when bookings are arriving. If you are interested in making a future reservation, our availability at the current time is listed on our website – CLICK HERE

We apologise for the inconvenience and appreciate your patience at this time. Thank you

CANCELLATIONS

Important Information regarding Cancellations at this time.

COVID-19 Policy Flexibility:
-During the current COVID-19 pandemic, Cancellation Policies remain applicable to all bookings:
· Cancellations made outside the relevant booking Cancellation Policy dates will receive a full refund
· In the event of State border closures, Government Travel Restrictions or Government-enforced lock-downs, which occur after your reservation has been made, preventing your personal travel to Lake Crackenback Resort, then you will receive the option of either a non-refundable Credit or date-change. The Credit will be monetary value.
· For reservations made when Travel Restrictions or Government lock-downs are already in place at the time of booking which impact your ability to travel, then the regular cancellation policies will apply to your reservation if these enforcements are still in place at the time of travel. Credits or date-changes will only be available to guests whose Restriction-situation has changed since booking.
· Refunds for cancellations made within the relevant Cancellation Policy will only be available in the case that Lake Crackenback Resort & Spa is closed.
· Guests are fully responsible for finding out details of Travel Restrictions and border closures which impact themselves.

For the Resort Full Terms and Conditions, CLICK HERE

IMPORTANT CHECKIN INFORMATION

We look forward to welcoming you to the Resort, before you arrive please CLICK HERE to access important check in information. This information will ensure you have a smooth, stress free holiday in the Snowy Mountains.

Please be aware at the current time that adjustments have been made to Resort operations and facilities.

As of the 17th August 2022, the below applies: