The following information is relevant to anyone staying at the Resort during this time. Please note: that this information is constantly changing with government direction and advice. We thank you for your patience and look forward to welcoming you.
Health and Safety
The health and safety of our guests and team is paramount. We are implementing the following measures to ensure the health and safety of everyone who visits the Resort. From when you check-in at the Resort, through the dining outlets, day spa and activities, you will see measures in place including increased cleaning regimes, hand sanitiser in all public spaces, social distancing along with contactless checkin and checkout.
Housekeeping & Maintenance during your stay
If you require housekeeping and maintenance during your stay, please note that they will require you to vacate the premises whilst they are in the room. This is for everyone’s safety so please assist with their request.
Contactless Checkin and Checkout
We have implemented a contactless checkin and checkout process for this winter. Reception staff will contact you closer to your stay to advise of the process to ensure you have a smooth arrival and departure.
Current adjustments to Resort facilities:
Please be aware at the current time that adjustments have been made to Resort operations and facilities.
As of the 26th October 2020, the below applies:
|Resort Facility||Open / Closed|
|Reception||Open – Contactless Checkin & Checkout.|
|Alpine Larder||Open for Takeaway only. No dine-in option, offering a limited menu. There will be a supply of artisan grocery products and takeaway beverages for sale at the Alpine Larder. Open 10am – 8pm.|
|Indoor pool, gym & sauna||Closed due to Covid-19 restrictions.
We are taking the opportunity, while these restrictions are in place, to renovate the pool.
|Cuisine Restaurant||Open Thursdays, Fridays & Saturdays for dinner.
Takeaway will also be available at Cuisine from 5.45pm on their opening days.
For dinner, Cuisine will offer 2 seatings –
1st seating times – 5.30pm, 5.45pm & 6.00pm
2nd seating times – 7.45pm, 8.00pm & 8.15pm
To make a booking and view opening days click here.
Breakfast will be a seated offering in Cuisine. There will NOT be a buffet breakfast. Chef’s selection of hot and cold food will be delivered to individual tables.
Bookings for breakfast will be essential with 3 seating times. Click here to book your breakfast seating time.
|Day Spa||Open 6 days a week.|
|Bike Tracks and Trails||Weather dependent. There are limited tracks open at the Resort, ask Reception for current information.|
|Segways||Currently running – 4 days a week (Wednesdays, Fridays, Saturdays & Sundays) – weather dependent.|
|Shuttle bus for TVT||Currently not operating due to TVT closures – please visit NPWS alerts page for updates on TVT – click here|
|Crackers General Store||Open.|
We suggest all visitors to the Snowy Mountains download the COVIDSafe App, to help you and all of our communities. Assisting health officials to quickly understand and tackle the spread of Coronavirus (COVID-19).