If the information provided below is not what you are looking for, you can also submit your question by using the form at the bottom of the page. Alternatively, feel free to contact us and one of our team members will be happy to assist.
Event season: (Local Event dates, Public Holidays and long weekends)
Payments can be made via Credit Cards. Amex, Diners, Visa & MasterCard are all accepted. Please be aware that all credit card transactions will incur the following surcharge;
Please note credit card surcharges will not be included in refund calculations. You can avoid this fee by making a direct deposit transfer in to our bank account or as a Bank Branch deposit, details for direct deposit and Branch deposit can be provided once a booking is made. Direct deposit and Branch deposit payments are not accepted within 14 days of your arrival date.
We accept Visa, MasterCard, Amex and Diners. Please be aware that all credit card transactions will incur the following surcharge;
Please note credit card surcharges will not be included in refund calculations.
Please note that we are unable to fully guarantee a room request. Although we endeavour to fulfil guest requests, extenuating circumstances may arise which require a reservation to be relocated to an alternate property. In these instances, Lake Crackenback Resort and Spa will attempt to contact the person listed on the booking to advise this.
Room details and keys are only permitted to be provided to the primary guest registered on the reservation. We appreciate that there may be circumstances
when other guests staying will need to contact the resort or check-in prior to the primary guest in the reservation. In these circumstances, please
forward through names of additional guests who are permitted to make changes to the existing reservation and who are permitted to check-in prior to
the primary registered guest. The first guest checking in will need to provide a valid credit card and is required to be 18 years or older.
The Spa and Wellness Centre, Alpine Larder, Activate and Ski Hire do not provide discounts or reward points when purchases are made.
Check in time is 3pm
Check out time is 10am
Late checkouts are subject to availability and may incur a fee.
Lake Crackenback Resort & Spa has;
2 tennis courts
9 hole par 3 golf course
9 hole par 3 disc golf course
mountain bike park
canoes, kayaks & stand up paddle boards for the lake
low ropes course
self guided bike and walking trails.
Being situated next door to the Kosciuszko National Park, we have an obligation to protect the native wildlife that frequent the Resort grounds. Because of this reason, we cannot allow pets at the Resort. If you have any questions relating to assitance animals, please contact the Resort directly on (02) 6451 3000.
Yes, you can hire Specialized adult and/or children's bikes from the Resort
please follow the link for further details on bike hire prices and trails http://www.lakecrackenback.com.au/activities/mountain-biking
Please see reception for a variety of complimentary boardgames.
Reception also has a range of DVD's available for hire.
Yes, a fishing license is $7 for 3 days.
Lake Crackenback is a man made lake that is stocked twice a year with trout.
You can book a guided fly fishing tour with prices starting from $65
For more information, click here
Yes, bookings are essential to avoid disappointment.
Bookings can be made through the Spa direct or via Reception on 1800 020 524.
Winter: No, firewood is provided from June long weekend – October long weekend. There is a 'how to' guide in your room etc.
Summer: Yes, firewood is available to purchase for $30.00 per bag via Crackers General Store after October long weekend - before June long weekend. Fire starters & matches provided and newspaper on request.
On rare occasions, chains may be required during winter.
Lake Crackenback is below the snow line, and as a result does not get large snowfalls very often. However, the Resort does experience snowfalls to a smaller degree.
The Resort is outside the Kosciuszko National Park so it is not a legal requirement to carry chains to get to the Resort.
However, if you are planning to travel within the National Park then chains must be carried during the winter season.
Cuisine on Lake Crackenback Restaurant & Bar can seat up to 120 guests with a dance floor or
140 guests, without a dance floor.
For more information please click here
The River Sled Tours operate from November - April.
Tours are from $95 per participant and bookings are essential.
Segway Experience - 15 Min = $25
Segway Eco Tour - 1 hour = $65
A daily service is not included to keep charges minimal.
However, for a low fee we can organise a daily service and refresh for your room.
Please contact reception if you wish to organise this additional service.
Dial 9 from your in room phone
Please note, bold fields are mandatory.